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Shipping and Returns
Shipping Policy
We are committed to the timely and safe delivery of your leather goods. Our shipping methods are designed to ensure that your products arrive in perfect condition, and our packaging reflects the care and attention we give to our leather goods.
Courier - Speedex
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Pickup and Delivery: Pickup from the sender and delivery to the recipient in 1 to 3 business days, depending on the combination of means of transport.
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Next Business Day Delivery: Delivery the next business day to the largest cities in Greece.
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Nationwide Delivery: Delivery to every city and village in Greece, even to the most remote and inaccessible destinations.
Delivery Time Extension for Remote Destinations
For remote or inaccessible destinations, delivery time may be extended by 1 to 2 additional business days.
To view the official price list of Speedex services, click here.
BOX NOW
With BOX NOW, you can pick up your package at any time from an Automatic Pickup Machine near your home or work. Select BOX NOW at checkout and your order will arrive at your Locker the next business day. Lockers operate 24/7, allowing you to pick up at any time.
Why choose BOX NOW:
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Pick up at any time you want: Lockers operate 24/7.
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Fast delivery: Next business day.
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Economical shipping: Low cost for fast delivery.
*For shipments from George And. Leather Goods the delivery time is 15 days.
Returns Policy
If you want to exchange or return a product you purchased, you have 14 days from the date your order was shipped to do so.
For products from our e-shop, changes and returns are made in accordance with our policy stated below:
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Product Inspection: All products are inspected before shipping. They must be returned in the same condition you received them, with their full packaging. If the product has been used, we cannot exchange it.
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Offer changes and returns: NO changes are made to offer products.
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Cost of changes:
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Return procedure: Inform us by phone or e-mail about the products you want to return and which ones you want to receive. Send the products to us by the same courier you received them, with the recipient paying the shipping fee. If you want another shipping method, the shipping fee is borne by the sender.
Defective product
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Report a problem: If the product is defective, please contact us immediately to resolve the issue. We can repair it, replace it, or refund your money.
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Refund: The money will be refunded in the same way you paid within 14 days. If you paid by cash on delivery, the refund will be made by deposit into the bank account you provide us.
Cancel order
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Cancellation process: If you wish to cancel your order, please contact us at info@bigbag.gr or via chat quoting the order number within 24 hours.
Payment Policy
Payment option:
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via credit, debit and prepaid cards from Visa, Mastercard, Maestro